Shipping & Delivery

Shipping is calculated at checkout based on your delivery address and order.

Ready-to-ship pieces: Orders are prepared and dispatched within 1–2 business days. Pre-order pieces: Please allow up to 5 business days for your piece to be handcrafted before dispatch.

Once your order has shipped, you will receive a tracking number by email.

If your parcel is confirmed lost in transit, please contact us and we will work with the courier to resolve the shipment.

If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the parcel and item so we can assist you.

International orders may be subject to import duties, taxes or customs charges when they arrive in your country.

These charges are determined by your local customs authority and are not included in AULI's shipping charge unless specifically shown at checkout.

All orders are shipped using tracked delivery.

If you have any concerns about your shipment, contact us with your order number and we will assist you.