TERMS & CONDITIONS

These Terms & Conditions apply when you access the AULI Leather website or purchase products from us.

By placing an order, you agree to these terms together with our Shipping, Returns and Pre-Order policies.

Electronic contracts and electronic communications are recognised under Kenyan law.

Products

We aim to describe and photograph our products as accurately as possible.

Because AULI pieces use natural and handcrafted materials, small differences in leather grain, texture, colour and handwoven materials may occur.

These variations do not remove your statutory rights if an item is faulty, materially different from its description or otherwise does not meet applicable legal standards. Kenyan sale-of-goods law requires goods sold by description to correspond with that description and provides protections relating to quality and fitness in applicable circumstances.

Prices

Prices shown on the website are those applicable at the time you place your order.

Shipping is calculated separately at checkout.

For international orders, customs duties, taxes and import charges may be payable by the customer unless expressly stated otherwise during checkout.

Orders

Submitting an order does not guarantee acceptance.

We may refuse or cancel an order where, for example:

A product is unavailable
Pricing or product information contains an obvious error
Payment cannot be authorised
We reasonably suspect fraudulent activity
We cannot deliver to the supplied destination

If we cancel an order after payment has been taken, the relevant amount will be refunded.

For online transactions, Kenyan consumer law contains disclosure and confirmation requirements designed to allow consumers to review and correct information before completing certain internet agreements.

Payment

Payment must be completed using the payment methods available at checkout.

For pre-orders, full payment is taken when the order is placed.

Pre-Orders

Pre-order items require up to 5 business days for production before shipping.

Pre-orders may be cancelled within 24 hours of purchase before production begins.

Our full Pre-Order Policy applies.

Shipping

AULI ships from Kenya worldwide.

Shipping costs are calculated at checkout.

Estimated delivery times are:

Kenya: 1–3 business days after dispatch
East Africa: 2–5 business days
Rest of Africa: 3–7 business days
International: 4–10 business days

Delivery estimates are not guarantees and may be affected by customs or courier delays.

Returns

Eligible items may be returned within 14 days of delivery in accordance with our Returns & Refunds Policy.

Our return policy does not remove any rights available to customers under applicable consumer law.

Kenya's Consumer Protection Act and Sale of Goods Act provide statutory protections that contractual terms cannot simply rewrite where those protections apply.

Bespoke & Personalised Orders

Personalised, customised or specially altered pieces cannot be returned for change of mind once production has begun.

This does not exclude rights relating to faulty, damaged or incorrectly supplied products.

Intellectual Property

Unless otherwise stated, AULI's branding, product designs, photographs, graphics, written content and other website material belong to AULI Leather or are used with permission.

They may not be copied, reproduced or commercially used without permission.

Website Use

You may not:

Use the website for fraudulent or unlawful purposes
Attempt to interfere with website security
Introduce malicious software
Copy or commercially exploit website content without permission

Liability

Nothing in these Terms is intended to exclude rights or liabilities that cannot legally be excluded under Kenyan law.

To the fullest extent permitted by law, AULI is not responsible for indirect losses arising from matters outside our reasonable control.

Governing Law

These Terms are governed by the laws of Kenya.

Where another country's mandatory consumer laws legally apply to an international purchase, nothing in these Terms is intended to remove rights that cannot lawfully be excluded.